These refund terms apply to parking rental services, related management services, and other paid items purchased through ascend3pl.co.uk. We are committed to providing users with a clear and transparent refund process and processing refund requests in accordance with applicable laws and regulations.
- Refund Request Conditions
To request a refund, users must submit an application that meets the relevant requirements and provide the necessary information, including order details, payment records, and the reason for the refund.
The following situations may qualify for a refund:
Service has not yet been used;
Confirmed services cannot be provided due to adjustments in service arrangements;
Refund rights under applicable laws and regulations.
Parking services that have been used, expired rental periods, or unavailability due to the user’s personal reasons may not be eligible for a refund.
- Refund Processing Procedure
Upon receiving your refund request, we will review it within 3–5 business days.
Once approved, the refund will be processed via the original payment method:
Credit or debit card payments: Refunds typically take 5–10 business days to arrive, depending on the processing speed of the bank or payment institution;
Other payment methods: Arrival time may vary depending on the payment channel.
After the refund is completed, the user may receive a confirmation notification.
- One-Time Payment Refund Policy
For parking services or related items paid for on a one-time basis:
After payment, the system will review the application based on the actual service status and refund conditions;
If the service has not yet been used and meets the refund requirements, a refund can be requested;
For services already in use, the refund fee will be assessed based on the usage period, service status, and relevant agreements. - Non-Refundable Situations
Refunds are generally not supported in the following situations:
The user has already started using the parking service;
The user has not used the reserved parking space due to personal reasons;
The service period has ended;
Service is suspended or terminated due to the user’s violation of parking management regulations;
Service cannot be provided normally due to inaccurate information submitted by the user. - Refund Method
All eligible refunds will be processed through the original payment channel. We will not request account information unrelated to the original payment method to ensure fund security. - Refund Processing Delays
If you have not received your refund after the expected arrival time, please contact the payment institution to confirm the processing status. If it is confirmed that the payment institution has not completed the refund, you can contact us for further inquiries.
We will assist in verifying the refund status within 1–3 business days after receiving your feedback.
- Terms Updates
We may update these refund terms based on service adjustments, changes in laws and regulations, or operational needs. The updated terms will be published on the website and will take effect upon publication. - Contact Information
If you have any questions about the refund process, order fees, or related services, please contact us:
Company: Ascend 3PL LTD
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Email: ascend3pl@hotmail.com
Tel: +44 7857 407834
We will process your request promptly and assist in resolving any related issues.
